jiili Privacy Policy

1. Who We Are

jiili ("jiili," "we," "us," or "our") operates the online casino and bingo gaming platform accessible at jiili.app and any associated mobile or web applications (collectively, the "Platform"). jiili is committed to protecting the privacy and personal data of all players and visitors who use the Platform.

This Privacy Policy applies to all personal data collected by jiili in connection with your use of the Platform, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and marketing communications. This policy should be read together with jiili's Terms & Conditions and Responsible Gaming Policy.

For any privacy-related inquiries, you may contact jiili's Data Protection Officer at: [email protected]

2. Data We Collect

jiili collects the following categories of personal data from players and platform visitors:

jiili does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulation (for example, problem gambling self-exclusion records).

3. How We Collect Data

jiili collects personal data through the following means:

• Direct interactions: Data you provide when registering a jiili account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, pixel tags, and server logs that record your IP address, device information, and browsing behavior on jiili.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard), identity verification service providers, fraud prevention services, and analytics providers, to the extent permitted by applicable law.
• Publicly available sources: In limited circumstances, jiili may verify information against publicly available records for compliance and fraud prevention purposes.

4. How We Use Your Data

jiili uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jiili account, including processing your jiili login and verifying your identity.
• Service delivery: To provide access to jiili's games, process deposits and withdrawals, and deliver customer support.
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, anti-money-laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities on the jiili platform.
• Responsible gaming: To monitor gaming behavior, enforce responsible gaming limits, and process self-exclusion requests in accordance with jiili's Responsible Gaming Policy.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications or where jiili has a legitimate interest in doing so.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jiili platform.
• Dispute resolution: To investigate and resolve complaints, disputes, and legal claims involving jiili or its players.

5. Legal Basis for Processing

jiili processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual necessity: Processing required to perform the contract between you and jiili, including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR requirements, AML obligations, and tax reporting.
• Legitimate interests: Processing necessary for jiili's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, including marketing communications and certain cookie uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

jiili does not sell, rent, or trade your personal data to third parties for their own commercial purposes. jiili may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged by jiili to verify player identities and comply with regulatory requirements.
• Game software providers: Licensed game developers and live dealer studio operators whose games are available on the jiili platform.
• IT and platform service providers: Cloud hosting, cybersecurity, analytics, and customer support technology providers engaged by jiili under strict data processing agreements.
• Regulatory authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulation.
• Law enforcement: Philippine law enforcement agencies, courts, or other public authorities, where jiili is legally required or permitted to disclose data.
• Professional advisors: Lawyers, auditors, and accountants engaged by jiili, subject to professional confidentiality obligations.

All third parties with whom jiili shares personal data are required to handle such data in accordance with applicable data protection laws and jiili's data processing standards.

7. Cookies & Tracking Technologies

jiili uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including session management and jiili login authentication. These cannot be disabled.
• Performance cookies: Used to collect anonymized data about how players use the Platform, helping jiili identify and fix technical issues and improve performance.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to personalize your jiili experience.
• Analytics cookies: Used by jiili's analytics providers to understand aggregate usage patterns and improve the Platform's features and content.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiili platform. jiili does not use cookies to serve third-party advertising.

8. Data Retention

jiili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specifically:

• Account and identity data is retained for the duration of your jiili account and for a minimum of five (5) years after account closure, in accordance with PAGCOR and AML regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming history and responsible gaming records are retained for a minimum of five (5) years.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, jiili will securely delete or anonymize it in accordance with applicable data protection standards.

9. Data Security

jiili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiili platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting jiili staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of jiili's systems.
• Multi-factor authentication options for jiili account access.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While jiili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiili will notify you and the relevant authorities as required by applicable law.

You are responsible for keeping your jiili login credentials confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, contact jiili support immediately at [email protected].

10. Your Rights

Subject to applicable Philippine data protection law, you have the following rights regarding your personal data held by jiili:

• Right to access: You may request a copy of the personal data jiili holds about you.
• Right to correction: You may request that jiili correct any inaccurate or incomplete personal data about you.
• Right to erasure: You may request that jiili delete your personal data, subject to jiili's legal and regulatory retention obligations.
• Right to object: You may object to jiili's processing of your personal data for direct marketing purposes at any time.
• Right to data portability: Where technically feasible and legally applicable, you may request that jiili provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jiili's Data Protection Officer at support@jiili .app. jiili will respond to your request within a reasonable timeframe and in accordance with applicable law. jiili may need to verify your identity before processing your request.

11. Children's Privacy

jiili is strictly intended for players aged 21 years and above. jiili does not knowingly collect personal data from individuals under the age of 21. If jiili becomes aware that personal data has been collected from a person under 21, jiili will promptly delete that data and close the associated account.

If you believe that a minor has registered on jiili or provided personal data to jiili, please contact us immediately at [email protected] so that we can take appropriate action.

12. Third-Party Links

The jiili platform may contain links to third-party websites or services, including payment providers and game software partners. jiili is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with jiili.

13. Changes to This Policy

jiili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email or through a notice on the jiili platform.

Your continued use of jiili following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how jiili protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jiili's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the jiili platform after jiili login
• Response time: Within 5 business days for privacy-related requests

For responsible gaming concerns, please visit our Responsible Gaming page.